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| When you register with Mandarin House, you are agreeing to: |
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| Registration & Payment |
| Submit the Registration Form and make full payment upon receiving your invoice. |
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| Passport & Visa |
| You are responsible for a valid passport, visa, medical and travel insurance to cover your stay period. |
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| Course Terms & Conditions |
- 1 lesson lasts 50 minutes.
- Maximum is 10 students per group, average 5.
If a group has 2 or less participant, Mandarin House reserves the right to reduce each lesson from 50 minutes to 30 minutes.
- If you cannot attend a group lesson on schedule, Mandarin House will not arrange for a make-up lesson.
- You are required to inform Mandarin House in writing of any absences or changes 1 working day before your private lesson. If prior written notice is not received, 1 lesson will be deducted from your timetable, as if the lesson had been taught.
- You must finish a course before the course expiry date. Up to 100 lessons: 1 year after the start date; 100+ lessons: 2 years after the start date. In any case, all courses must finish within 2 years. Students that fail to complete their course before the expiry date will forfeit their remaining lessons and no lesson transfers will be available. |
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| Course Cancellation, Changes & Refund |
- The course registration fee is non-refundable but may be applied to future registration in the same year.
- A cancellation fee of 1000rmb will be retained.
- Tuition is refundable in full for those who cancel 2 weeks or more before their intended start date, 1 week before 50%, less than 1 week 20%.
- Work Experience Program fee is non-refundable.
- No tuition refunds will be made after courses begin.
- Course change fee is 500rmb.
- Refunds will be made to the person or agency that paid. Students who have paid for their tuition through agents must apply to that agency for a refund. |
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| Accommodation Terms & Conditions |
- The price per week includes accommodation from Sunday 12pm to Saturday 12pm.
- Accommodation is subject to availability and cannot be guaranteed for students beyond the dates of their course. |
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| Accommodation Cancellation, Changes & Refund |
- The accommodation placement fee is non-refundable but may be applied to future registration in the same year.
- A cancellation fee of 1000rmb will be retained.
- Accommodation fees are refundable in full for those who cancel 4 weeks or more before their intended start date, 2 weeks before 50%, less than 2 weeks 20%.
- If you want to cancel accommodation arrangements after arrival, you must give Mandarin House 4 weeks written notice. All fees paid for accommodation after these 4 weeks will be refunded.
- Accommodation change fee is 500rmb.
- Refunds will be made to the person or agency that paid. Students who have paid for their accommodation through agents must apply to that agency for a refund. |
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| Unusual Circumstances |
| Your program may be disrupted by an unusual event or circumstances that Mandarin House could not reasonably have foreseen. If the unusual event is serious enough to significantly affect your program, we will try to arrange a suitable alternative if possible. We do not make any refunds in these situations and you will be responsible for any travel costs involved. We cannot accept liability for the effect of any unusual event or for any loss, damage, expense or claim of any disruption you suffer as a result. |
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| Use of Photos and Comments |
| By agreeing to these terms and conditions you agree that we may use any photo(s)/image(s) we or someone on our behalf take of you or any comments (written or verbal) you make during or in connection with your stay for our promotional/marketing purposes (such as including them in our brochure/website) without obtaining your further specific permission or making any payment to you. Such use may include mentioning your name, nationality, etc. |
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| Complaints Policy |
| You should lodge your complaint in writing within 5 working days of the incident, please view the Students Complaints Policy at http://www.mandarinhouse.cn/images/student_complaints_policy.pdf |
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| Code of Conduct |
| All participants of Mandarin House programs are expected to adhere to proper conduct and obey to the instructions of Mandarin House. This covers, but is not limited to, respecting others' cultures and beliefs, respecting the accommodation and avoiding drugs and illegal activities. Participants will be removed from the program without a refund if they engage in illegal, violent or improper behavior. Participants are responsible for any and all damages they cause and must directly compensate the owner of the property involved. |
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